Client Care Coordinator

Talem Home Care - Colorado Springs•Colorado Springs, CO

7d•$58,000 - $62,000

About The Position

Talem Home Care & Placement Services is seeking a Client Care Coordinator to support our growing non-medical home care agency. This role is responsible for coordinating client services, supporting caregiver placement, maintaining compliance with Colorado non-medical home care regulations, and ensuring services are delivered in accordance with each client’s care plan and authorization. The Client Care Coordinator is ideal for a calm, capable professional who thrives in a fast-paced environment and values autonomy, professionalism, and thoughtful decision-making. This position is designed for someone who can manage day-to-day client and caregiver coordination independently while working within established policies, regulations, and escalation pathways.

Requirements

High school diploma or equivalent required.
Active CNA certification required.
Strong judgment, emotional resilience, and the ability to set compassionate boundaries.
Ability to work independently and manage competing priorities.
Clear, consistent communicator with the ability to follow systems and procedures.
Familiarity with Microsoft Office and electronic health records.
Valid driver’s license and reliable personal vehicle required; mileage reimbursed per IRS rate.
Ability to sit, stand, and walk for extended periods.
Ability to bend, kneel, reach, and perform light physical tasks during client visits.
Ability to assist clients safely within Class B non‑medical scope (no skilled medical tasks).
Ability to lift or move items such as wheelchairs, walkers, or client‑related equipment up to 50 lbs.
Ability to assist with safe client mobility, transfers, and household tasks.
Sufficient vision and hearing (with or without correction) to perform job duties safely.

Nice To Haves

Experience in home care, healthcare, or case management preferred.
Familiarity with Medicaid, IHSS, or HCBS is a plus.

Responsibilities

Serves as a primary contact for clients, families, and caregivers.
Coordinates care services and addresses concerns with professionalism and clarity.
Assists with client intake, onboarding, transitions, and caregiver introductions.
Supports care plan documentation, updates, and communication to caregivers.
Helps clients navigate schedules, service expectations, and authorizations.
Communicates regularly with case managers and collaborates with scheduling and HR.
Identifies and escalates changes in client condition or safety concerns.
Responds to client call‑outs, concerns, and coverage needs.
Tracks and completes required assessments such as RN assessments, 90‑day reviews, supervisory visits, and skills validations.
Supports caregiver training and provides hands‑on assistance when needed.
Maintains accurate and timely documentation according to state and payer requirements.
Reports incidents/occurrences to leadership and assists with required external reporting.
Adheres to all state regulations, including mandatory reporting.
Supports follow‑up actions related to safety, compliance, and care continuity.
Assists with audits, surveys, and quality assurance processes.
Performs routine client visits with appropriate documentation.
Escalates high‑risk issues appropriately and promptly.
Participates in administrative projects, process improvements, and policy implementation.
Participates in a rotating on‑call schedule to support after‑hours client and caregiver needs.
Provides hands‑on client care when appropriate and permitted by non‑medical regulations.