Client Care Coordinator
About The Position
Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.
Requirements
- High School Diploma or GED required; AA preferred
- 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
- Exceptional customer service skills
- Ability to be efficient and productive in a fast-paced environment
- Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
- Must be a team player
- Ability to work as part of a team and take initiative independent of direct supervision
- Knowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
- Excellent, written, verbal and interpersonal skills
- Great attention to detail and accuracy
- Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
- Experience in medical office/understanding of cosmetic procedures/skin care products
Nice To Haves
- Social media experience is a plus
- Experience with Zenoti or other POS systems preferred by not required
Responsibilities
- Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls
- Manage appointments (scheduling, moving and canceling appointments)
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Accurately complete client transactions
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Perform opening and closing duties of the clinic
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Assist with other duties and projects as assigned by management
Benefits
- We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team.
- We also offer paid holidays and a 401k plan with a company match program.
- For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
