Client Care Representative - OpenRoad Auto
About The Position
OpenRoad Auto is seeking a Client Care Representative to join their Client Contact Centre at the Head Office in Burnaby. This is a full-time position focused on providing excellent customer service through managing outbound calls, scheduling service appointments, and maintaining customer databases. OpenRoad is a large and growing automotive retail group with a forward-thinking culture, committed to customer experience and employee growth. They are recognized as one of Canada's Best Employers and Best Managed Companies, looking for team players eager to learn and take ownership.
Requirements
- Strong time management skills, self-motivated, and detail oriented
- Professional, confident, and passionate about supporting our guests.
- Multi-tasker who can manage priorities, meet deadlines and work efficiently despite call volumes from clients and staff.
- Must be able to work in an active, social atmosphere without being distracted.
- Demonstrate strong computer skills – MS Word and Excel.
- Ability to take initiative and effectively adapt to changes.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Completed high school education, or equivalent work experience.
Nice To Haves
- A second language would be an asset but not a requirement.
Responsibilities
- Manages a high number of outbound calls (approximately 80-120 calls per day) to provide customers with information regarding service cycle and outstanding campaigns
- Creates, modifies, and cancels service appointments via phone, email, and text.
- Reviews customer file for service needs, warranty, outstanding recalls, or campaigns and books the required appointment.
- Must be comfortable switching between different systems and multitasking throughout the day
- Completes detailed notes in appointment sections after each appointment.
- Providing customers with positive experiences through excellent service
- Work efficiently in a fast-paced, process-driven, high-volume environment
- Working with multiple software applications and spreadsheets
- Stay updated on process changes with assigned dealerships
- Maintaining an updated customer database
- This position will be expected to perform other duties as assigned by management.
Benefits
- Discounted Vehicle Purchasing Program
- Boot Allowance
- Computer Rebate Program
- Employee Referral Program
- Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
