Client Care Representative
About The Position
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time. Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window. Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls.
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
- Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window.
- Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
