Client Care Representative
About The Position
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Requirements
- High school diploma or equivalent required.
- Above-average verbal and telephone communication skills are essential.
- Must have good computer software skills.
Nice To Haves
- Prior customer service experience preferred.
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.
- Assists with the supervision and dispatching of all scheduled service and maintenance calls.
Benefits
- 401(k)
- Health insurance
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
