About The Position
At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. At Equitable, our Client Care Representatives (Bilingual – French and English) are subject matter experts and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization. Join one of the region’s top employers and be part of something that truly makes a difference.
Requirements
- Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
- Previous experience in a phone-based client care/service role is required
- Superior interpersonal skills to manage relationships with internal and external clients
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
- Ability to handle high stress levels in a fast-paced production environment
- Excellent verbal and written communication skills
Nice To Haves
- Previous experience in an insurance company or investment knowledge is an asset
Responsibilities
- Act as a brand ambassador, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices).
- Work closely with other departments and learn about what they do as you work with them to resolve inquiries.
Benefits
- Incentive pay
- Annual salary reviews
- Employer-paid benefits
- Pension matching
- Competitive vacation
- One paid volunteer day each year
- Healthy work-life balance
- Competitive base pay
- Discretionary annual incentive award tied to business performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
