Client Care Representative
About The Position
Responsible for acting as a liaison between clients and companies. The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive experience. A Client Care Representative exhibits superior customer service skills and provides prompt courteous service to clients. They also resolve and coordinate complaints promptly and professionally and are required to provide excellence in all areas of customer service. The Client Care Representatives must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with “extraordinary customer service” as a goal.
Requirements
- Computer proficiency skills are required
- Ability to learn quickly and navigate effectively through multiple systems
- Excellent attention to detail!
- Excellent verbal and written communication skills
- Ability to work in fast-paced, changing environment
- Must be flexible and adaptive to change in order to support operations
- Demonstrates attention to detail and organization
- Must have the ability to perform repeated tasks with a high level of accuracy
- Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations
Responsibilities
- Provide customer focused attitude and actions
- Handle a high volume of emails
- Communicate clearly, timely, and positively with clients
- Good communication skills and interpersonal skills
- Professional attitude, and able to maintain composure in urgent or confrontational situations
- Work as liaison between client and staff members
- Effective critical thinking, problem solving and decision-making skills
- Process and run reports per client request with the ability to communicate all designated reports
- Display strong organization/time management skills
- Work independently and must be multi-task oriented
- Maintains database
- Develops and retains professional relationship with hospital staff
- Maintains confidentiality at all times (i.e., PHI HIPAA, and HITEC)
- Team player attitude
- Service as a backup for the Administrative Support Specialist (i.e., Main Line Overflow)
- Any other duties as assigned by management
- Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
- Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
- Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
- Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments
- Initiates behavior changes, as necessary based upon performance feedback
- Accepts responsibility for own actions, while taking ownership of departmental outcomes
- Resolves client complaints by investigating problems, developing solutions, and making recommendations to management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
