Client Care Representative/VA hybrid

Ethos Veterinary Health•Mundelein, IL

6d•Hybrid

About The Position

Premier Veterinary Group Mundelein is hiring a hybrid Client Care Representative/Veterinary Assistant for its state-of-the-art emergency veterinary hospital in Mundelein, Illinois. The role combines client service and administrative work with hands-on support for veterinary patients and the medical team. The successful candidate will help provide a compassionate, professional experience for clients while supporting patient care and efficient hospital operations. This is a full-time overnight position. Employees may choose either three 12-hour shifts from 7 p.m. to 7 a.m. or four shifts from 10 p.m. to 7 a.m. The schedule includes every other weekend. Compensation starts at $16 per hour depending on experience, with a $5-per-hour overnight shift differential. The position offers opportunities to develop veterinary skills through mentorship, training, continuing education, and support toward veterinary technician credentials. Benefits include health and insurance coverage, retirement savings with an employer match, paid time off, employee discounts, and additional professional and financial support programs.

Requirements

At least one year of experience in veterinary medicine or completion of a veterinary assistant program.
Strong desire to learn and apply new knowledge and skills to daily patient care and hospital responsibilities.
Effective written and verbal communication skills and a collaborative approach to working with others.
Reliability, a strong work ethic, and consistent follow-through on tasks and projects.
Ability to multitask, prioritize competing needs, and stay motivated in a fast-paced environment.
Understanding of relevant procedures, requirements, regulations, and hospital policies, with the ability to apply them appropriately.
Ability to safely handle and restrain animals, including fractious patients weighing up to 50 pounds without assistance.

Responsibilities

Welcome clients compassionately and professionally; answer questions about hospital services and coordinate appointments, emergencies, and client requests.
Prepare, review, and maintain accurate client and patient records in accordance with hospital policies and legal requirements.
Process invoices and payments accurately and perform administrative tasks such as scanning, emailing, and faxing.
Recognize client concerns outside established protocols and seek guidance from the appropriate team member.
Safely restrain patients for examinations, treatments, and diagnostic procedures.
Provide hospitalized patients with meals according to their care plans, take them outside for walks, and monitor their comfort and well-being.
Clean and sanitize kennels, treatment areas, and hospital floors; complete laundry; and keep supplies stocked and organized.
Collaborate with client service and medical teams to prioritize tasks, maintain efficient hospital operations, and support a positive client and patient experience.

Benefits

Penn Foster sponsorship program and veterinary technician education sponsorships to support credentialing and licensure.
16-week VTNE Study Group.
Generous continuing education allowance, free VetBloom access with RACE-approved continuing education, onsite continuing education events, and virtual learning opportunities.
Professional development assistance, VTS support, and hands-on training with Learning & Development Trainers.
Medical, dental, and vision insurance with multiple health plan options.
Health savings account and flexible spending account options.
Life insurance and AD&D insurance.
Short- and long-term disability coverage.
Critical illness, accident, and hospital indemnity insurance options.
Employee Assistance Program and access to an onsite Veterinary Social Worker.
401(k) with employer match.
Paid time off.
Employee discounts, veterinary service benefits, and discounts on pet insurance and NVA Pet Resorts.
Financial benefits related to student loans, mortgages, and personal loans.
Uniforms and a uniform allowance.
Employee referral bonuses.