English - Client Care Representative, Group Insurance

Equitable

6d • Remote

About The Position

At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution. Some of your time will be spent away from the phones on side projects and other initiatives that can bring tremendous growth to our organization.

Requirements

• Fluency in both French and English is required, including the ability to speak, read, and write proficiently in both languages.
• Previous experience in a phone-based client care/service role is required.
• Superior interpersonal skills to manage relationships with internal and external clients.
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
• Ability to handle high stress levels in a fast-paced production environment.
• Excellent verbal and written communication skills.

Nice To Haves

• Previous experience in an insurance company or investment knowledge is an asset.

Responsibilities

• Provide excellent customer service to internal and external customers (plan members, medical providers, and regional sales and service offices).
• Take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating expertise and accountability.
• Handle incoming telephone calls and respond to email inquiries.
• Use investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

Benefits

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
• Competitive base pay and the ability to unlock higher levels of pay as you complete training and gain experience on the job.
• Discretionary annual incentive award tied to business performance.
• Wide range of competitive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed