Bilingual Client Care Representative, Group Insurance (English/French)

Equitable•Ottawa, ON

6d•Remote

About The Position

At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution. Some of your time will be spent away from the phones, allowing for side projects and other initiatives that can bring tremendous growth to our organization. You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.

Requirements

Fluency in both French and English is required, including the ability to speak, read, and write proficiently in both languages.
Previous experience in a phone-based client care/service role is required.
Superior interpersonal skills to manage relationships with internal and external clients.
Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
Ability to handle high stress levels in a fast-paced production environment.
Excellent verbal and written communication skills.

Nice To Haves

Previous experience in an insurance company or investment knowledge is an asset.

Responsibilities

Act as a brand ambassador, providing excellent customer service to internal and external customers (plan members, medical providers, and regional sales and service offices).
Take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating expertise and accountability.
Handle incoming telephone calls and respond to email inquiries.
Use investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.