Client Care (Reception) - Wellington Veterinary Services
About The Position
Wellington Veterinary Services is seeking a Client Care/Receptionist who will build positive client relationships by displaying genuine care and compassion towards clients and their pets. This role involves greeting and checking-in clients in a friendly and warm manner, receiving incoming calls with a courteous and caring approach, screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, such as mail handling, drafting correspondence, completing reports, and fulfilling ad-hoc document requests. Candidates with experience in a client-facing role are considered an asset. This is a temporary position covering a 2-year leave.
Requirements
- Experience in a client-facing role is considered an asset.
Nice To Haves
- Candidates working in a client-facing role are considered an asset.
Responsibilities
- Build positive client relationships by displaying genuine care and compassion towards clients and their pets.
- Be respectful in all interactions and provide exceptional customer service.
- Greet and check-in clients in a friendly and warm manner.
- Receive incoming calls from current and prospective clients utilizing a courteous and caring approach.
- Appropriately screen calls, book appointments, and take detailed messages.
- Provide knowledgeable non-medical information to clients.
- Perform a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting).
- Draft memos and other correspondence.
- Complete reports and other ad-hoc document requests.
Benefits
- Competitive Base Salary
- Comprehensive benefits include: medical, dental & life insurance
- Flexible Schedule
- Vacation & Paid Time Off
- A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
- A community wide social platform
- Recognition programs
- Access to our veterinary learning platform
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
