Client Care & Operations Coordinator
About The Position
Serve as the primary client contact, providing clear, empathetic communication and timely resolution of questions or concerns. Coordinate personalized memorial requests and ensure all client interactions reflect dignity and respect. Maintain highly accurate records for cremation services, client files, chain-of-custody documentation, inventory, and required documentation. Manage scheduling for witnessed cremations, client appointments, drop-offs, pick-ups, and internal operational needs. Oversee digital and physical filing systems and all correspondence with professionalism and consistency. Process payments, generate invoices, support reconciliations, and assist with vendor coordination and required documentation. Support daily operations by coordinating field routes, assisting crematorium technicians, and helping with onboarding logistics. Maintain inventory, prepare memorial items, and help maintain a clean, organized, and respectful facility environment.
Requirements
- 3+ years of experience in customer service, operations, logistics, or administrative support, ideally in a high-touch or sensitive environment.
- Exceptionally organized and detail-driven, with a track record of managing sensitive information and multi-step processes without errors.
- Strong, compassionate communicator with experience in high-touch, client-facing service environments.
- Thrives in fast-paced, multi-step operations and takes initiative to solve problems.
- Collaborative and supportive partner to technicians, field representatives, and leadership.
- Proficient with Google Workspace/Microsoft 365.
- Committed to delivering respectful, dignified, and high-quality care to every family.
Responsibilities
- Serve as the primary client contact, providing clear, empathetic communication and timely resolution of questions or concerns.
- Coordinate personalized memorial requests and ensure all client interactions reflect dignity and respect.
- Maintain highly accurate records for cremation services, client files, chain-of-custody documentation, inventory, and required documentation.
- Manage scheduling for witnessed cremations, client appointments, drop-offs, pick-ups, and internal operational needs.
- Oversee digital and physical filing systems and all correspondence with professionalism and consistency.
- Process payments, generate invoices, support reconciliations, and assist with vendor coordination and required documentation.
- Support daily operations by coordinating field routes, assisting crematorium technicians, and helping with onboarding logistics.
- Maintain inventory, prepare memorial items, and help maintain a clean, organized, and respectful facility environment.
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401k
- Supportive and collaborative team environment
- Well-equipped, clean, and modern facility
- Training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
