Client Operations Coordinator
About The Position
The Client Operations Coordinator supports accurate and timely work across the client operations lifecycle, from authorization intake and service delivery through billing, payment, and case resolution. This role helps ensure authorizations and service hours are processed accurately, discrepancies are resolved, and clients and caregivers experience uninterrupted service. Coordinators are trained across Client Operations functions and assigned to a specific area based on business needs, with the expectation that they develop working knowledge of the full client lifecycle and can support multiple functions as departmental needs evolve.
Requirements
- High school diploma or equivalent.
- 1+ years of experience in an administrative, operations, billing, customer service, or coordination role.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Strong attention to detail and accuracy in high-volume, deadline-driven work.
- Organization and prioritization skills with the ability to manage competing deadlines.
- Strong problem-solving and judgment, including identifying discrepancies and escalating appropriately.
- Clear written and verbal communication with clients, caregivers, and cross-functional partners.
- Adaptability and ability to learn and apply processes across multiple Client Operations functions.
Nice To Haves
- Experience in home care, healthcare operations, or a Regional Center environment preferred.
- Familiarity with authorization, billing, claims, payroll, or CRM systems such as Salesforce preferred.
Responsibilities
- Process and maintain client authorizations, verifying service type, units, date ranges, funding sources, and rates; identify discrepancies and support urgent authorization requests and audits.
- Process submitted hours and timesheets, validate alignment with authorized services, and resolve short pays, missing entries, and other processing discrepancies.
- Support pre-billing accuracy checks, billing closeout, reconciliation, reauthorization tracking, and funds recovery activities to help prevent service and payment disruptions.
- Manage assigned client cases and escalations through resolution, communicating with clients and caregivers and partnering with internal teams to address authorization, service, and billing concerns.
- Maintain accurate documentation, meet established turnaround and compliance requirements, and collaborate with Branch Operations, Revenue Cycle Management, Payroll, Finance, and other partners to resolve issues and improve processes.
Benefits
- The company is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
