Client Care Junior Coordinator

Venture Forthe Inc • Niagara Falls, NY

119d • Onsite

About The Position

At Venture Forthe, we believe care is more than a service—it’s a commitment to independence, dignity, and connection. As a trusted home health care provider, we partner with individuals and families to ensure people can live safely and confidently in the place they call home. Our team is driven by compassion, innovation, and a deep respect for those we serve, creating meaningful impact in communities every day. When you join Venture Forthe, you’re not just starting a job—you’re becoming part of a mission to empower lives and bridge gaps in care.

Behind every great client experience is a team making sure the right care happens at the right time. As a Client Care Junior Coordinator, you are at the heart of that mission—helping ensure our clients receive consistent, high-quality care while supporting the caregivers who make it all possible.

If you thrive in a fast-paced environment, enjoy problem-solving, and like being the person who keeps everything running smoothly, this role is for you.

Requirements

• 1+ year of experience in scheduling, customer service, or home care (EVV/AlayaCare experience preferred)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills
• Proficiency in Google Workspace (Docs, Sheets, Drive)
• Team-oriented mindset with a commitment to quality service

Nice To Haves

• Calm under pressure
• Detail-oriented with strong organizational skills
• Passion for helping others
• Values teamwork and continuous improvement

Responsibilities

• Coordinate and manage schedules for Personal Care Aides and nurses to ensure seamless client care
• Communicate real-time updates with caregivers, clients, and families
• Respond to last-minute call-offs and schedule changes
• Monitor visits using EVV systems and ensure compliance and accuracy
• Resolve scheduling conflicts and escalate when necessary
• Maintain accurate and audit-ready documentation in systems like AlayaCare
• Support team reporting, tracking, and coordination needs
• Deliver professional and empathetic customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed