Client Care Coordinator

Home Instead • Terre Haute, IN

42d

About The Position

Be Our Next Client Care Coordinator in Terre Haute, IN! Are you a highly motivated, compassionate professional with a sales-driven mindset and a deep commitment to high-quality senior care ? Klipsch Senior Care, LLC. d/b.a. Home Instead Terre Haute, IN , is looking for a dynamic Client Care Coordinator to join our mission-focused team. In this pivotal role, you will be the primary link between our services and the seniors we serve. You will use a consultative sales approach to assess needs, develop tailored service plans, and ensure exceptional client satisfaction and retention across the Terre Haute , Indiana area. Your success will directly drive our goal of 12.5% year-over-year hours of care growth! Core Responsibilities: Quality Care & Business Growth Your primary mission is to ensure every client receives the perfect level of care while effectively communicating the value of our services to potential clients. Service Acquisition & Sales: Prioritize and immediately address all service inquiries. Conduct thorough, empathetic care consultations to understand client needs, effectively communicate our value, and convert inquiries into new clients . Client Care Coordination: Develop and continuously evaluate customized service plans. Conduct client/Care Professional introductions and manage ongoing communication and follow-up. Quality Assurance (QA): Maintain high standards of quality by planning and executing a schedule that ensures each client receives at least one quality assurance visit per month/quarter. Use these visits to recognize and pursue opportunities to modify or increase service hours . Relationship Management: Work with clients, families, and team members to resolve issues and ensure all clients are receiving the services they need. Core Values: Embody our core values— Empathy, Caring, Respect, Love, and Integrity —in every interaction to live our vision of "Making lives better: every day, every interaction." What We're Looking For (Requirements) We seek a detail-oriented, persuasive, and service-focused individual ready to make a significant impact. Why Join Home Instead West Indianapolis, IN? You will join a caring and professional team dedicated to making a positive difference in the lives of seniors in the Terre Haute area. This role offers the opportunity to use your organizational and sales talents in a rewarding field, becoming a trusted resource in the community. You'll work closely with the franchise owner, colleagues, and Care Professionals, building strong working relationships based on discretion, integrity, and fair-mindedness. Ready to use your passion for people and drive for growth to become our next Client Care Coordinator?

Requirements

• High school graduation or equivalent is required.
• One year of related business experience, or a combination of education and work experience, is preferred.
• Demonstrated sales-driven mindset with a focus on achieving targets and contributing to business growth.
• Excellent oral and written communication skills. Must demonstrate effective interpersonal skills, sound judgment, and good decision-making.
• Ability to organize and prioritize daily, monthly, and yearly work to maintain regular attendance at the office.
• Must possess a valid driver’s license and be able to work evenings or weekends as required (including potential after-hours phone coverage or assisting clients in their homes).
• Must have computer skills and be proficient in client care systems, Word, and Excel

Responsibilities

• Prioritize and immediately address all service inquiries.
• Conduct thorough, empathetic care consultations to understand client needs, effectively communicate our value, and convert inquiries into new clients
• Develop and continuously evaluate customized service plans.
• Conduct client/Care Professional introductions and manage ongoing communication and follow-up.
• Maintain high standards of quality by planning and executing a schedule that ensures each client receives at least one quality assurance visit per month/quarter.
• Use these visits to recognize and pursue opportunities to modify or increase service hours
• Work with clients, families, and team members to resolve issues and ensure all clients are receiving the services they need.
• Embody our core values— Empathy, Caring, Respect, Love, and Integrity —in every interaction to live our vision of "Making lives better: every day, every interaction."

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED