Client Care Coordinator (Bilingual English/Spanish) - Peekskill
Xtreme Care•Peekskill, NY
•Onsite
About The Position
As a Client Care Coordinator, you will be responsible for providing support and assistance to individuals and families in need. This dynamic role requires excellent communication, problem-solving, and organizational skills, as well as a genuine desire to help others. The Client Care Coordinator is responsible for assigning client referrals as directed to staff and maintaining communication with agency personnel (HHA/PCA) and contract agencies for the daily operations of the Agency.
Requirements
- Bilingual English/Spanish
- Ability to multitask
- Ability to rotates on call with other administrative staff, both weekly and weekends.
- Must be able to commute to Peekskill
- Proficient in Excel and Word
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skill
Nice To Haves
- At least one year Home Care experience or health care setting
- Bachelor's degree
Responsibilities
- Working with patients, referral sources, caregivers & MLTC to coordinate home placement, problem solving, and identification of needed home health services.
- Schedule and coordinate home care services for our clients.
- Maintaining communication with MLTC / insurance for patient's status and updates.
- Maintain accurate client records and documentation.
- Conducting monthly service calls to caregivers and patients, informing MLTC about patient's hospitalization/vacation.
- Strong analytical thinking and the ability to manage multiple tasks concurrently.
- Assist with timesheet verification and processes
- Staff cases when caregivers call out
- Serve as the main point of contact for clients, their families, and external stakeholders, providing guidance, support, and information as needed.
- Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with legal and ethical standards.
- Provides rotating on call services for non-working hours, weekends, and holidays.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
