Client Care Coordinator

Spark Learning•Austin, TX

3d•Onsite

About The Position

The Client & Family Care Coordinator is responsible for ensuring Spark team members and clients have everything they need to make meaningful progress each day! We are looking for someone with excellent interpersonal skills, the ability to multitask in a busy environment, and a dedication to our purpose.

Requirements

Experience in a pediatric or ABA setting preferred
Detail oriented, and feel comfortable taking initiative on projects
Experience onboarding new families/clients preferred
Enjoys building new and fostering current relationships with families & community members
Excellent communication and interpersonal skills
Enjoys problem solving with others, and thrives in a solution oriented, and collaborative environment
Minimum of 1 year of experience with insurance verification, billing, and basic knowledge of therapy coding
Experience with scheduling, and onboarding new clients

Responsibilities

Answer all incoming calls, greet families/guests upon arrival
Manage team member inquiries between centers (e.g. general questions, assigning prep, addressing maintenance concerns)
Coordinate with families/team for any day-of needs between centers (e.g. calling a parent due to illness; food/diaper requests, etc.)
Maintain supplies at AR in accordance with purchasing guideline
Arrange day-of and pre-planned coverage for sessions, as needed, with minimal disturbance to therapist and client schedules
Oversee and complete the current client coordination assignments for AR
Discuss services with new, inquiring families.
Schedule consults/tours
Complete any assigned pre-tour and post-tour follow-ups
Maintain and document Pre-Planned Absences for Enfield and AR
Ensure pending authorizations and schedules are loaded into Rethink
Coordinate the signing and sending of client birthday cards
Prepare/send school notes, as needed
Providing support to the Client Coordination Lead as needed
Project support, e.g. data entry/collection, record updates, document requests, etc.

Benefits

Consistent hours and competitive pay
Simple IRA with 3% matching
Continued training, supervision, and support in your career development
Upward mobility and growth opportunities
Opportunities to get involved with the community, through local events we support and host
Team committed to utilizing the latest research, new techniques, and your ideas
Community that celebrates your success and truly cares for and supports one another
Generous benefits package including health/dental/vision
Up to 4+ weeks of vacation, holiday, and sick time
Retirement benefits for all eligible part-time and full-time team members
Guaranteed 1 hour Lunch break