Client Care Coordinator - Service

Motion LP•Belleville, ON

9d•CA$39,600 - CA$55,500•Onsite

About The Position

We are adding a compassionate, problem-solving, and responsive Client Care Coordinator to our team in Belleville, ON. This posting is for an existing vacancy. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.

Requirements

Experience in a fast-paced office environment or a customer-facing role.
Deadline driven and able to prioritize and manage a myriad of tasks.
Proficient in Microsoft Office Suite.
Comfortable navigating databases.
Ability to learn new software quickly.
Interest in gaining exposure to the healthcare and personal mobility device industry.
Love building relationships with people and know how to work with customers to find the best solutions to fit their needs.
Professional and flexible communication skills.
Comfortable responding to urgent inquiries on the phone, by email or in person.
Ability to navigate any situation in a friendly, empathetic and compassionate manner.
A clean criminal background check.
Bondable.

Responsibilities

Welcome, engage with, and meet the needs of our clients and visitors on-site.
Manage and prioritize telephone and email communications in a friendly and helpful manner.
Work closely with busy Service Technicians and Sales Consultants to oversee the client order administration.
Update all of our databases and schedule technician appointments and arrange for the pick-up and delivery of equipment.
Manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.

Benefits

Fair and attractive compensation with a salary range from $39,600 - $55,500 annually.
Eligibility to a comprehensive benefits package.
Robust vacation and personal days allotment.
RRSP/DPSP match program.
Maternity/parental leave top-up.
Employee Assistance Program.
Employee Discount Program.
Tenure recognition through our Motion Milestone Program.
Employee Referral Bonus Program.
Professional Development Reimbursement.
Eligibility to the company’s pooled bonus plan.
Goodlife Fitness corporate membership discount.
A safe, respectful, and supportive work environment including company-provided safety equipment and resources.