Serotonin Centers Medspa/Anti-Aging Center - Client Care Coordinator
About The Position
Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stack—Zenoti, GHL, email, and Teams—while supporting sales and service excellence. The Client Care Coordinator serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.
Requirements
- Strong communication and interpersonal skills; ability to create a welcoming environment.
- Experience in front desk or client service roles; consultative sales experience preferred.
- Proficiency in Zenoti and general business platforms; comfort with email and Teams.
- Excellent multitasking and organizational skills; ability to manage high-volume environments.
- Positive attitude, team spirit, and commitment to client satisfaction.
- HIPAA adherence; secure handling of client information.
- Follow all safety protocols for front desk operations and client interactions.
Nice To Haves
- Consultative sales experience preferred.
Responsibilities
- Greet every client warmly and professionally; ensure check-in and check-out processes are smooth and accurate.
- Manage appointment scheduling and confirmations in Zenoti; maintain real-time accuracy of calendars.
- Answer phones and emails promptly, providing clear and helpful information.
- Create a welcoming environment that reflects Serotonin’s brand promise.
- Provide guidance on services, memberships, and promotions; answer client questions with confidence.
- Ask for client feedback every day via Google, Meta, Yelp, etc.
- Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.
- Process payments accurately and reconcile daily transactions.
- Track membership renewals and follow up on expiring plans.
- Maintain accurate client records in Zenoti; ensure all data is audit-ready.
- Follow HIPAA and biohazard protocols to protect client privacy and safety.
- Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.
- Support Health Coaches, Medical Practitioners, Aestheticians by coordinating schedules and client flow.
- Assist with in-center marketing initiatives and event preparation.
- Engage with local community through grassroots outreach and open houses.
Benefits
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
