Customer Service & Client Care Coordinator
About The Position
We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services. This is a part-time contract position (approximately 1 month with potential for extension) based onsite at our White Rock HearCANADA Clinic. Candidates must be available to work Saturday 10am-6pm and Sunday 12pm - 5pm. Additional hours may be available to cover vacations or support in other clinics in surrounding communities if desired.
Requirements
- 2+ years of experience working in sales, retail, a busy office, or a clinic environment
- Comfortable interacting with customers
- Sales acumen - comfortability in recommending products and services to clients
- Customer-centric attitude - comfortable interacting with diverse client groups and networking within the community
- Team-player - works well with others and appreciates what can be accomplished with support from colleagues
Responsibilities
- Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
- Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
- Making product and payment recommendations to enhance the client journey
- Support with maintaining physical and electronic records
- Perform basic hearing aid maintenance and product questions
- Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
- Educate patients on billing and payment options; perform AR duties as assigned
Benefits
- 6% vacation pay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
