Client Care Coordinator

Longevity Care • Calgary, AB

12d • Hybrid

About The Position

At Longevity Care, the mission is to bring comfort, dignity, and connection into every home served, creating meaningful moments for seniors and peace of mind for their families. Through personalized care and genuine relationships, the company aims to redefine what home care should feel like. The Client Care Coordinator will be responsible for overseeing client care services, conducting consultations, supporting caregivers, and ensuring the highest level of client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, has strong interpersonal skills, and is passionate about making a difference in the lives of seniors.

Requirements

• Nursing designation (LPN or RN) is required
• Experience in home care, senior care, or case management is required
• Strong communication, problem-solving, and organizational skills
• Ability to work independently and as part of a team
• Valid driver’s license and access to a reliable vehicle
• Proficient in basic computer systems and documentation

Responsibilities

• Conduct in-home consultations with prospective clients and families
• Assess client needs and develop personalized care plans
• Facilitate client and caregiver introductions to ensure smooth onboarding
• Build and maintain strong relationships with clients and their families
• Ensure ongoing client satisfaction and retention
• Identify opportunities to enhance or adjust service plans through regular follow-ups to better meet clients’ evolving needs.
• Conduct regular quality assurance visits and check-ins
• Evaluate and update care plans based on client needs and feedback
• Address and resolve client concerns or service issues promptly
• Ensure all services meet company standards and compliance requirements
• Collaborate with caregivers to ensure proper delivery of care
• Participate in caregiver performance discussions and coaching when needed
• Foster a positive, supportive, and team-oriented work environment
• Maintain accurate and up-to-date client care plan and records in the system
• Coordinate care schedules in collaboration with the operations team
• Participate in team meetings and contribute to continuous improvement
• Ensure confidentiality and professionalism in all interactions
• Maintain clear, open, and effective communication with the Director of Care and team members.

Benefits

• Meaningful work that makes a real difference
• Supportive and collaborative team environment
• Competitive compensation
• Benefits
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree