Client Care Coordinator (Remote)
About The Position
As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.
Requirements
- High school diploma or equivalent is required.
- One year of Customer Service experience (Call Center, etc.) is required.
- Excellent communication skills are required.
- Ability to multi-task, prioritize and manage time effectively is required.
- Strong client contact handling skills and active listening skills are required.
- A hardwired internet connection with a minimum speed of 85mbs.
- A quiet, dedicated work space.
- Ability to work at a computer for long periods of time.
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Nice To Haves
- Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
- Recommend potential products or services by recognizing and analyzing client needs.
- Contribute to team effort by accomplishing related results (personal metrics).
- Manage high volume of incoming client requests via telephone, email, and web chat.
- Keep accurate records of client interactions in necessary systems (i.e. PAWS).
- Other job duties as necessary.
Benefits
- Competitive salary with paid time off & holidays
- Medical, dental, and vision insurance for you and your loved ones.
- Fertility and family-building assistance.
- Paid Parental leave.
- Practice Paid Basic Life Insurance.
- Practice Paid Short- and Long-Term Disability.
- Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
- Commuter Benefits.
- Legal Plan.
- Health Savings Account & Flexible Spending Account.
- Mental health support and resources.
- Paid Volunteering.
- Optimum Wellness Plans® for up to three pets.
- Continuing Education allowance & MED hours for eligible positions.
- Student Debt Relief (for full-time DVMs).
- A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
