Client Care Coordinator

Prisma Community Care • Phoenix, AZ

8h • Onsite

About The Position

The primary objective of the Client Care Coordinator is to provide excellent customer service to all who visit Prisma's integrated wellness clinic. This position performs various administrative tasks, such as answering phone calls, completing data entry, and managing appointments. The Client Care Coordinator approaches their responsibilities with a friendly and welcoming attitude and can multi-task and be detail-oriented in their work. This position is a team player focused on patient centered care, customer service, and a high-functioning standard of organization at the front desk. The Client Care Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

Requirements

• High School graduate/GED
• Front office/customer service experience 2-3 years
• Demonstrated ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds
• All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion

Nice To Haves

• Experienced working in the medical/behavioral health fields and/or working with individuals with HIV/AIDS
• eClinicalWorks EMR Experience
• Bilingual in Spanish and English

Responsibilities

• Check in all clients and visitors for appointments and meetings.
• Answer incoming calls.
• Schedule appointments, as needed.
• Responsible for data entry of new and updated agency paperwork packets that have been completed by clients.
• Verification of insurances for patient appointments.
• Confirming appointments for providers.
• Responsible for scanning documents into EMR system.

Benefits

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED