Client Care Coordinator Private Pay Home Care Agency

Qualicare Home Care King•West Chester, PA

6d•Hybrid

About The Position

Our growing home care agency seeks a Client Care Coordinator to join the team. You will work collaboratively with clients, families, caregivers, and referral partners while helping ensure high-quality care and exceptional customer service. Qualicare Home Care is a Great Place to Work certified organization with an impressive 90% approval rating, and we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients. As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day.

Requirements

Tremendous sense of urgency.
Superior organizational skills with the ability to manage multiple clients and priorities simultaneously.
Excellent interpersonal and communication skills. Warm, professional, and responsive.
Strong problem-solving abilities and attention to detail.
Minimum 3 years experience in home care, healthcare, or social services.
Valid driver's license, reliable transportation, and auto insurance.
Comfortable traveling throughout the service area (Chester, Delaware, and Montgomery Counties) for client and referral visits.
Proficient in Microsoft Office, Google Workspace, and basic computer systems.

Nice To Haves

LPN or RN experience
Prior experience in a non-medical home care setting.
Experience with care plan development and supervisory visit documentation.

Responsibilities

Serve as the primary point of contact for clients, family members, and responsible parties throughout the care relationship.
Conduct in-home, non-medical care assessments for new and prospective clients, educating them on our agency's services and benefits.
Develop and maintain individualized plans of care tailored to each client's needs, preferences, and goals.
Conduct supervisory visits and scheduled reassessments to document any changes in client conditions or needs and ensure client satisfaction.
Communicate proactively with families regarding care updates, schedule changes, and any concerns.
Coordinate and manage caregiver schedules based on client needs, preferences, and geographic availability.
Match caregivers to clients thoughtfully, considering personality, skills, and continuity of care.
Promptly address scheduling gaps, call-outs, and coverage needs to ensure uninterrupted client service.
Serve as a key communication link between the office and field caregivers.
Assist with internal audits, external compliance reviews, and operational support requests as needed.