Client Care Coordinator

Paul Davis•Glastonbury, CT

64d•Remote

About The Position

The Client Care Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Client Care Coordinator will administer and organize mitigation and reconstruction jobs. The Coordinator will provide support to the Squad, ensure KPI compliance, assist with scheduling and dispatching.

Requirements

High School Diploma or equivalent
Excellent administrative and process skills
Customer Service Experience
Three plus years of experience in an Administrative Position
Experience with Microsoft Office Suite 365
Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive
Ability to work independently
Highly Organized
Ability to prioritize tasks
High level Communicator

Nice To Haves

Bachelor's degree is preferred

Responsibilities

Answer calls (office and mobile), complete intake for new losses, and maintain communication with customers from start to finish.
Educate customers on company processes and ensure client needs are met.
Make weekly outbound calls, follow up on documentation, and close communication loops promptly.
Participate in daily huddles to prioritize tasks.
Assist supervisors and team leads with job updates and information.
Support order deliveries, dispatch, and subcontractor coordination/recruiting.
Create and maintain job/project files, documentation, and invoices.
Monitor job schedules and compliance timelines (RMS, Xact Analysis).
Run reports, complete job notes, and ensure all tasks meet service level agreements.
Support accounts receivable/payable, collections, and payment schedules.
Maintain collection goals (no A/R over 90 days) and handle accounting adjustments.
Ensure vendor compliance and assist with purchase orders.
Adhere to SLAs, maintain a Net Promoter Score of 60+, and close communication loops within 24 hours.
Ensure compliance documentation is completed accurately and on time.
Hold weekly production meetings and goal-setting sessions with supervisors.
Actively participate in leadership development trainings (e.g., sales, conflict resolution, management).
Support marketing, business development, and customer payment collection efforts.
Complete special assignments and assist during emergency response situations.
Contribute to problem solving and continuous improvement initiatives.
Participate in company events, team meetings, and goal-setting activities to stay engaged with the broader team.