Client Care Coordinator

Laura Lynns Home Care • Oklahoma City, OK

6d • Onsite

About The Position

The Client Care Coordinator is responsible for coordinating and communicating schedules between clients and caregivers/associates. Essential Functions: Participate in new client meetings when requested. Coordinate caregivers/associates in filling out schedules requested by the clients. Enter established schedules into Generation software. Input daily changes to client's schedules. Communicate any changes to client's schedules. Document in Call Center any pertinent information relating to client and caregiver/associate. Make deliveries as needed. Manage a high volume of incoming calls, while placing several outgoing calls to staff open shifts on a timely basis.

Requirements

• Excellent analytical and problem-solving skills.
• Ability to build honest, sustainable relationships with clients, caregivers, and office staff.
• Demonstrates competency, organization, attention to detail, flexibility, and cooperation in performing all job responsibilities.
• Interprets and uses job related terminology effectively and efficiently.
• Strong communication skills with the ability to speak effectively with people at any level.
• Proven ability to efficiently multi-task in a fast-paced environment and maintain a positive attitude.
• Strong work ethic and self-motivation to complete tasks without direct supervision.
• Utilizes excellent customer ser vice and client relationship skills, at all times and conveys a positive and professional attitude.
• Must have excellent written and oral communication skills in person, on the phone, text, and email.
• Able to maintain confidential and proprietary information.

Responsibilities

• Participate in new client meetings when requested.
• Coordinate caregivers/associates in filling out schedules requested by the clients.
• Enter established schedules into Generation software.
• Input daily changes to client's schedules.
• Communicate any changes to client's schedules.
• Document in Call Center any pertinent information relating to client and caregiver/associate.
• Make deliveries as needed.
• Manage a high volume of incoming calls, while placing several outgoing calls to staff open shifts on a timely basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees