Client Care Coordinator

The Animal Cardiology Center•Brooklyn, NY

12d•$20 - $23•Onsite

About The Position

The Animal Cardiology Center (TACC) is seeking a Client Care Coordinator to join our thriving specialty practice in Brooklyn's DUMBO neighborhood. We are a state-of-the-art, cardiology specific practice with a dynamic and rewarding culture and a focus on employee wellness that opened in January 2023. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community. We are passionate about animals, their welfare, and about people and their welfare. Our culture is focused on kindness and respect and a healthy work/life balance to maximize your potential and professional growth. This is a wonderful opportunity to refine your skills and expand your bodies of knowledge in a prestigious, boutique environment.

Requirements

2+ years of experience in a customer service or client facing role (Veterinary Preferred)
Excellent written and verbal communication skills
Comfort working around all types of dogs and cats
Exceptional organizational skills with a keen eye for detail
Adaptability and focus in a busy environment
A passion for animals

Responsibilities

Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
Communicate and collaborate with colleagues regarding patient care and client questions
Document communications and conversations
Manage the appointment schedule
Receive payments for services rendered and oversee daily financial reconciliation
Perform intake and discharge duties
Perform general administrative duties
Answer multiple phone lines
Maintain common areas