Client Care Coordinator

Wheeler•Middletown, CT

6d•Hybrid

About The Position

The Client Care Coordinator supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DOC or CSSD-related correspondence, reporting and data entry as required by program, and may maintain data in CDCS as required. The Client Care Coordinator also assists uninsured clients in applying for Medicaid and assists in the eligibility process as required by program.

Requirements

High School diploma with 2 year of progressively responsibly work experience is required.
Demonstrates attention to detail, accurate, thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal communication.

Nice To Haves

Bachelors degree preferred.

Responsibilities

Serves as liaison between the program and the DOC or CSSD referral source, point of contact for the referral source and provides information as requested.
Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.
Provides outreach and support to the difficult-to-engage clients by facilitating an orientation session if required by program and has ongoing communication with clients and their referral sources.
Greets clients in a professional manner, providing clear explanation of program guidelines, and provides other assistance, as needed, to support client accountability.
If program specified, greets uninsured clients in a professional manner, providing clear explanation of CSSD funds for services per contract and Medicaid application process, and provides other assistance as needed.
Maintains accountability to ensure administrative functions and daily procedures are prioritized.
Performs complex and routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.
If program specified, provides timely and accurate complex data entry to maintain CDCS system, adhering to contract guidelines.
If program specified, tracks Medicaid application process via CSSD Reporting system as required by program.
If program specified, manages data timeliness and accuracy on an ongoing basis.
Communicates in a positive and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls if necessary.
Provides timely and accurate reporting (e.g., court reports, monthly reports, status updates and tox results, as applicable) and ensures all written correspondence with DOC or CSSD meet timeliness standards, contain accurate information and meet other contract requirements.
Obtains and verifies releases to maintain timely communication with referral sources.
Attends team meetings and participates in client centered, strengths based presentations/discussions.
Coordinates with Program Manager in facilitating all state and funder requirements.
Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Understands and adheres to Wheeler Clinic’s compliance standards as they appear in the clinic’s Corporate Compliance Plan, Code of Conduct, and Conflict of Interest Policy.
Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.
Performs other related duties as assigned.

Benefits

Comprehensive medical and prescription insurance through Centivo
Comprehensive dental and vision insurance through Cigna
Access to wellness programs to support your physical and mental health
Company-paid life and AD&D insurance
403(b) Plan, with contributions from the company
Education Reimbursement Program
Access training and development opportunities
15 vacation days per year
8 sick days per year
2 personal days per year
2 floating holidays per year
9 paid company holidays
Access free and confidential counseling through our Employee Assistance Program (EAP)