Client Care Coordinator

Witherite Law Group•Dallas, TX

6d•Onsite

About The Position

The Client Care Coordinator will serve as a key liaison between clients, providers, and the Witherite Law Group (WLG) to ensure seamless care and communication throughout the litigation process. This role involves collaborating with WLG Client Care Coordinators, Attorney Litigation teams, and specialists to schedule client treatments and facilitate necessary medical care. The Client Care Coordinator will build trust with clients by empathizing with their needs, addressing concerns, and ensuring they receive timely and appropriate care. Additionally, the Coordinator will be responsible for data management, including verifying, updating, and reporting client appointment details, and optimizing workflow to enhance client satisfaction. Effective communication with providers, clients, and internal teams is crucial for meeting both healthcare and legal needs. The Coordinator will also attend case reviews and litigation meetings, assist in resolving scheduling conflicts, and ensure accurate documentation and reporting.

Requirements

Entry-level healthcare experience (unit clerk, MA, or similar)
High School Diploma preferred

Nice To Haves

Preferred experience in a physician’s office or clinic setting

Responsibilities

Serve as a liaison between clients, providers, and the WLG team to coordinate care.
Collaborate with internal teams to address client treatment needs during litigation.
Build and maintain client trust through empathetic communication and care coordination.
Manage client schedules, resolve calendar conflicts, and arrange travel as needed.
Gather and report client information related to injuries and case progress.
Update and maintain client appointment data in internal systems (Filevine, Power BI).
Attend meetings to review and address client care requirements.
Create and manage documentation to guide workflows and address challenges.