Home Care Quality & Compliance Specialist
About The Position
We are looking for a friendly, organized, and relationship-focused Client Care Coordinator to join our team. This role is ideal for someone who enjoys guiding families through care decisions, building trust with clients, and ensuring they feel supported from their very first interaction with us. The position blends client care, communication, and internal sales by responding to new inquiries, completing introductory visits, and maintaining strong relationships with existing clients. If you thrive in a role where compassion meets professionalism and you enjoy making a real difference for families, this position will be a great fit.
Requirements
- High School Diploma or GED, associate’s or bachelor’s degree preferred
- Ability to maintain professional, friendly communication with clients and families
- Ability to adapt to different home environments
- Ability to safely enter client homes and move within typical household spaces
- Ability to treat all clients and their property with dignity and respect
- Ability to follow verbal and written instructions
- Ability to recognize and communicate changes in client condition or concerns
- Ability to hear clients, alarms, and instructions from staff or family members
Responsibilities
- Responding promptly to new inquiries and providing clear guidance on service options
- Conducting initial in-home or virtual visits with prospective clients to explain services and gather care information
- Completing onboarding visits for new clients, including care plan reviews and required documentation
- Following up with prospective clients who have not yet begun services
- Performing regular check-ins with existing clients to ensure satisfaction and identify evolving needs
- Communicating client updates to office staff and caregivers
- Documenting all client and prospect interactions according to office policy
- Supporting client retention by assisting with care plan updates or service adjustments
- Regularly communicating with supervisor and office staff
- Supporting workflow related to scheduling or client needs when appropriate
- Following up with families, prospective clients, and referral partners
- Clocking in and out of assignments according to office policy
- Performing other reasonable duties as assigned
- Ability to conduct urgent or last-minute client visits when needed
- Ability to drive to client homes for assessments, follow-ups, or satisfaction visits
- Ability to assist with unexpected client care changes or transitions on short notice
- Participate in community outreach or relationship-building visits with referral partners
- Attend occasional marketing or introductory events
- Provide after-hours follow-up for urgent client needs when scheduled
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
