Part-time LCSW / Client Care Coordinator Supervisor Brooklyn & Bronx

SCO Family of Services•New York, NY

About The Position

Client Care Coordinator Supervisor KEY RESPONSIBILITIES Provides clinical and administrative supervision to Client Care Coordinators in both Brooklyn & Bronx sites to monitor performance, provides training to teach new skills and coaches to improve performance. Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards Develops and implements performance improvement plans and manages progressive disciplinary process as needed Writes and delivers performance appraisals Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations Serves as point of contact for crisis intervention services Maintains clinical documentation and records that uphold all HIPAA regulations Collaborates with referral sources including clinical care providers and legal entities Reviews and addresses treatment/medication adherence issues as needed Utilizes multiple Electronic Health Record systems Develops, delivers and participates in ongoing professional trainings Works 21hrs a week that will be divided amongst both Brooklyn & Bronx shelter properties JOB REQUIREMENTS Master’s Degree in social services or behavioral health related field required; Current licensure-LCSW Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs Excellent interpersonal, organizational, writing and computer skills Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred Required to work weekends, late nights, and schedule is subjected to change based on program needs Bilingual Spanish or French a plus

Requirements

Master’s Degree in social services or behavioral health related field required; Current licensure-LCSW
Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs
Excellent interpersonal, organizational, writing and computer skills
Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
Required to work weekends, late nights, and schedule is subjected to change based on program needs

Nice To Haves

Bilingual Spanish or French a plus

Responsibilities

Provides clinical and administrative supervision to Client Care Coordinators in both Brooklyn & Bronx sites to monitor performance, provides training to teach new skills and coaches to improve performance.
Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
Develops and implements performance improvement plans and manages progressive disciplinary process as needed
Writes and delivers performance appraisals
Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff
Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations
Serves as point of contact for crisis intervention services
Maintains clinical documentation and records that uphold all HIPAA regulations
Collaborates with referral sources including clinical care providers and legal entities
Reviews and addresses treatment/medication adherence issues as needed
Utilizes multiple Electronic Health Record systems
Develops, delivers and participates in ongoing professional trainings
Works 21hrs a week that will be divided amongst both Brooklyn & Bronx shelter properties