Client Care Coordinator / Client Services Representative

Spokane•Spokane, WA

1d•Onsite

About The Position

The Client Care Coordinator will assist with generating new clients, coordinating client on-boarding, improving client care outcomes, and maintaining high levels of client satisfaction. This role serves as a key liaison between clients, families, caregivers, and internal teams to ensure quality care and seamless service delivery.

Requirements

Minimum three (3) years of experience in health care, in-home care, or management
Must be a self-starter with the ability to work independently and take initiative
Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Strong verbal and written communication skills with excellent client and family interaction abilities
Strong computer and Microsoft Office skills
Ability to learn and use new computer applications such as our company’s CRM, and documentation software
Must pass a Washington State background check upon hire and every two (2) years, as required
Proactive problem-solving and issue-resolution skills
Must have reliable transportation and the ability to travel to client homes in a large territory
The ability to occasional participate in activities that occur outside of normal business hours in support of a 24/7 business

Nice To Haves

Experience in health care, preferably in-home care
Bachelor’s degree
Management or supervisory experience
Washington State HCA (Home Care Aide) credential
CNA credential
Experience performing assessments for in-home care
Experience in Sales or Marketing within the Senior Community

Responsibilities

Complete Life Profile assessments, care plans, first visits, and reassessments in the homes of potential clients or senior communities
Work within our company CRM and applications to document work completed
Conduct inquiry calls and follow up to schedule client assessments
Follow up with and/or complete client visits to advocate for clients and maintain or improve satisfaction
Collaborate with the Client Service Manager (CSM) to identify high-risk clients and improve care outcomes
Set and maintain systems to meet KPIs (Key Performance Indicators) related to client conversions and satisfaction
Communicate effectively with the scheduling team and management regarding new client care needs, preferences, and scheduling requests
Partner with the Care Team Manager Clients Services Manager to communicate caregiver hiring needs based on client prospects
Accurately document all activities with prospects, clients, families, and community/influence centers in the company software system in compliance with state and company requirements