Client Care Clinician - 10:00 AM - 6:30 PM EST Remote

R3 CONTINUUM LLC•remote, MN

6d•$29 - $32•Remote

About The Position

The Remote Client Care Clinician provides immediate behavioral health support and coaching to individuals affected by crises while following departmental goals, performance standards, policies, and procedures to ensure quality care. The role conducts clinical intakes and consultations, assesses behavioral health needs, triages care, matches individuals with providers, and provides telephone-based support, safety planning, and crisis intervention. Clinicians also provide guidance and consultation to individuals, groups, organizations, management teams, and other clinicians on behavioral health, workplace resilience, psychological first aid, and disruptive-event management. The position uses telephone, video, and on-site service delivery as needed; completes reports within designated time frames; meets clinical billable and crisis-response volume standards; and may conduct presentations and trainings. The schedule is initially 10:00 AM–6:30 PM EST but may change based on company needs. The role is subject to nights, weekends, holidays, on-call rotation, and mandatory overtime or additional hours at times.

Requirements

Master’s degree in mental health or a related field.
Professional clinical licensure required: LMSW, LCSW, LLMSW, LMFT, FMT, LP, or LPC.
At least 2 years of clinical experience.
Knowledge of human behavior and performance, individual differences, learning and motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders.
Knowledge of principles, methods, and procedures for diagnosing, treating, and rehabilitating physical and mental dysfunctions, and for career counseling and guidance.
Knowledge of customer and personal service principles and processes, including needs assessment, service quality standards, and customer satisfaction evaluation.
Knowledge of laws, legal codes, court procedures, precedents, and government regulations.
Ability to identify complex problems, review relevant information, evaluate options, and implement solutions.
Ability to accept constructive criticism and remain calm and effective in high-stress situations.
Ability to maintain composure and avoid rigid behavior in difficult situations.
Persuasion and negotiation skills.
Ability to work independently with little or no supervision and take responsibility for completing tasks.
Flexibility and adaptability in high-pressure situations and in response to organizational changes and needs.
Ability to monitor and assess performance and take corrective action or make improvements.
Initiative to pursue ongoing learning and professional development.
Ability to select and use appropriate training and instructional methods and procedures.
Reliability, responsibility, dependability, and ability to fulfill obligations.
Excellent verbal and written expression and comprehension skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a demonstrated ability to meet deadlines.
Excellent active listening skills and social perceptiveness.
Excellent complex problem-solving and critical-thinking skills.
Excellent judgment and decision-making.
Proficiency with Microsoft Office Suite or related software.
Must reside in the United States.
Employment is contingent on successful background checks, work history verification, reference checks, and signing a non-disclosure agreement.

Nice To Haves

History of work involving behavioral health is strongly preferred.
3 or more years of clinical experience preferred.

Responsibilities

Conduct clinical intakes by telephone to assess behavioral health needs and determine the appropriate level of care.
Assist with care triage and provider matching.
Provide direct behavioral health support by telephone to people requesting clinical services.
Manage emergent clinical situations, including safety planning and crisis intervention by telephone.
Help individuals gain insight, define goals, and plan actions for personal or vocational development and adjustment.
Advise on best practices and implementation related to individual behavioral health, workplace resilience, and well-being.
Consult with or advise other doctors, therapists, clinicians, and internal or external management teams regarding care and best practices.
Represent the organization in communications with customers and other external contacts, and maintain collaborative relationships with coworkers, customers, and clients.
Interpret clinical information for non-clinicians.
Meet department clinical billable standards for intake and consultation work.
Provide behavioral health support to individuals, groups, and organizations affected by disruptive events.
Meet crisis-response volume standards while accounting for the unpredictable nature of requests.
Provide guidance to management or other groups on technical, systems, or process-related topics.
Deliver behavioral health services by telephone, video, and on-site as needed.
Consult with individuals and groups about stress, trauma, and related problems to support behavioral, personal, social, or vocational adjustment.
Consult with other clinicians on psychological first aid and disruptive-event management best practices.
Complete reports within designated time frames.
Develop goals and plans to prioritize, organize, and complete work.
Develop or create applications, ideas, relationships, systems, or products.
Encourage mutual trust, respect, and cooperation among team members.
Consult reference materials to support learning.
Conduct customer and client presentations and trainings on behavioral health topics and services.
Participate in department and company meetings as requested.
Perform other duties as assigned.
Work flexible schedules that may include nights, weekends, holidays, and on-call rotation; work mandatory overtime or additional hours when required by workload.
Use Microsoft Office Suite or related software.
Meet the physical requirements of generally sedentary work, with standing and walking for up to 10% of the time.