Client Care Agent

VetStrategy / Daubigny • Vaughan, ON

4d • CA$40,000 - CA$50,000 • Remote

About The Position

The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote.

Requirements

• High school diploma is required
• Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required.
• Excellent verbal and written communication skills is a must.
• Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp).
• Individuals must be able to work effectively without supervision
• Strong problem-solving capability and ability to manage time effectively
• Ability to connect with people in a genuine, friendly and compassionate manner.
• Must be able to work remotely with access to a quiet space during working hours and reliable internet.

Nice To Haves

• Ability to communicate effectively in French and English will be an asset.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts to meet call volume, service level and booking targets.
• Identify client needs ensure smooth client experience.
• Problem solving client concerns in a respective and helpful manner.
• Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately.
• Effectively communicates with all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED