Client Support Agent

Somerset West Community Health Centre • Ottawa, ON

1d • CA$21 - CA$26 • Hybrid

About The Position

The role of the Receptionist for the Ottawa Language Access (OLA) social enterprise is to assist in managing and directing calls and online interpretation requests, as well as to assist the Program Administrator of OLA pertaining to different areas of the program. The receptionist provides support for the smooth operation of OLA. The ideal candidate will understand and support SWCHC's mission, is a self-starter, and enjoys working in a fast-paced environment. The individual must possess excellent interpersonal skills, organizational capabilities, and basic reporting abilities.

Requirements

• Office secretary diploma
• 2-3 years experience in an office setting or a fast-paced call centre setting
• 2-3 years experience with customer service and administrative experience
• Experience with managing high call volumes and appointment management
• Experience and comfortable with providing customer support over phone
• High level of skill utilizing Microsoft suite, including OneDrive
• Fluency in English is required
• Strong interpersonal, organizational and communication skills (both written and oral)
• Experience working with people from diverse backgrounds and awareness related to cultural competency
• Achieve standard of excellence with work processes and outcomes
• Strive for high client satisfaction, go out of the way to be helpful and pleasant
• Be helpful, respectful, approachable, and team-oriented
• Build strong working relationships and a positive work environment
• Take initiative, ownership of work, and work under minimal supervision
• Be receptive to feedback, be willing to learn, embrace continuous improvement
• Assure discreet handling of all client and program information
• Be consistently vigilant regarding confidential information
• Pay strong attention to detail and ensure high level of accuracy in data entry
• Juggle multiple tasks and meet demanding and conflicting deadlines
• Adapt to changing work environment

Nice To Haves

• Experience with various scheduling software
• Experience with data extraction and generating simple reports
• Awareness of Canadian Health Care System with in-depth knowledge of local system and programs
• Awareness of local health and social service resources
• Fluency in French is highly desirable
• Other languages
• Flexibility to work additional hours if needed

Responsibilities

• Managing and directing calls and online interpretation requests
• Assisting the Program Administrator of OLA pertaining to different areas of the program
• Providing support for the smooth operation of OLA

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree