Client Care Administrator

SkinSpirit•Roseville, CA

6d•$20 - $28•Onsite

About The Position

SkinSpirit is a leading aesthetic skincare and body treatment provider with over 55 locations nationwide, celebrating 20+ years of excellence. We are known for our highly trained experts who deliver personalized, safe, and effective treatments. SkinSpirit fosters a people-first culture that emphasizes wellbeing, integrity, and a passion for what we do. We provide world-class training and are committed to innovation with state-of-the-art equipment and services. The Client Care Coordinator plays a crucial role in supporting the daily operations of a medical spa, including managing the phone, scheduling appointments, handling client registration, processing transactions, and ensuring excellent client care.

Requirements

High School Diploma or GED required
1+ years of customer or sales experience required
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment
Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
Must be a team player
Ability to work as part of a team and take initiative independent of direct supervision
Knowledge of Internet, Outlook, Excel, Word and the ability to learn new software quickly
Excellent written, verbal, and interpersonal skills
Great attention to detail and accuracy
Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
Prolonged periods of sitting at desk and working on a computer
Prolonged periods of repeating the same movements
Prolonged periods of talking and hearing
Occasional periods of standing, walking, use of hands and fingers, handling or feeling
Occasional periods of reaching with hands and arms
Occasional periods of climbing or balancing, stooping, kneeling, crouching or crawling
Occasionally lift and/or move up to 20 pounds
Occasionally lift and/or move up to 30 pounds

Nice To Haves

AA preferred
Experience in an aesthetic setting preferred
Social media experience is a plus
Experience in a medical office/understanding of cosmetic procedures/skin care products
Experience with Zenoti or other POS systems preferred but not required

Responsibilities

Provide excellent client care and customer service
Answer and screen a high volume of inbound phone calls
Manage appointments (scheduling, moving, and canceling)
Actively promote the clinic, treatments, services, products, programs, promotions, and discounts
Provide accurate, appropriate, and immediate responses to all guest requests, ensuring complete guest satisfaction
Accurately complete client transactions
Manage multiple responsibilities while maintaining composure, always prioritizing clients
Perform opening and closing duties of the clinic
Provide basic office administrative support tasks including mailing, faxing, sorting, typing, and filing
Maintain complete confidentiality in all guest matters
Assist with other duties and projects as assigned by management