Client Associate
Royal Bank of Canada•Asheville, NC
•Onsite
About The Position
Answering basic inquiries and resolving routine problems regarding products and services via calls, email or internet chat. Conducting periodic and regular surveys of clients to determine satisfaction and opportunities to advise on other products and services. Performing contract administration support and resolving contract related issues. Developing new prospects, establishing clients, and finding opportunity to introduce RBC's products and services.
Requirements
- Customer Knowledge
- Customer Service
- Customer Service Management
- Group Problem Solving
- Identifying Sales Opportunities
- Interpersonal Relationship Management
- Oral Communications
- Perseverance and Follow-Through
- Product Services
- Sales Activities
Responsibilities
- Answering basic inquiries and resolving routine problems regarding products and services via calls, email or internet chat.
- Conducting periodic and regular surveys of clients to determine satisfaction and opportunities to advise on other products and services.
- Performing contract administration support and resolving contract related issues.
- Developing new prospects, establishing clients, and finding opportunity to introduce RBC's products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
