Client Applications Analyst

ESG - USA • Norwell, MA

7d • Onsite

About The Position

This position plays a key role in delivering accurate, efficient support to our clients. An equally important aspect of the position is ensuring timeliness and accuracy in account-level billing, and related system processes. This position is ideal for professionals with strong customer service and analytical skills, who are eager to learn, and ready to build a career in customer support within the deregulated energy sector. In this position, you will gain hands-on experience in managing daily exceptions and serve as the primary support contact for client inquiries. Excellent communication skills and a customer-first mindset are key.

Requirements

• Strong customer service background with excellent verbal and written communication skills
• Demonstrated analytical and problem-solving skills, with experience interpreting data and resolving exceptions.
• Knowledge of commonly used concepts, practices and procedures in data exception management and/ or customer care processes
• Ability to manage multiple tasks and build independence
• Comfortable working in a fast-paced environment.
• Ability to adhere to organizational escalation processes and exercise sound judgement in cross-departmental interactions
• Ability to work on multiple projects, prioritize effectively, meet deadlines, and creatively solve problems
• Comfortable working with both business and technical personnel
• Attention to detail and strong organizational skills are required
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Prior experience in data processing and/or customer support is required

Nice To Haves

• Exposure to energy markets, billing systems or EDI processes is a plus

Responsibilities

• Analyze and resolve daily billing exceptions to ensure accurate and timely billing of accounts and adherence to defined audit controls
• Review system data to identify discrepancies, escalating issues when needed, with guidance from leadership
• Research and respond to client inquiries related to all facets of the billing system, and associated systems, providing clients with clear and timely resolutions
• Communicate with trading partners on behalf of clients to resolve billing-related inquiries or discrepancies
• Collaborate with internal teams to address client needs
• Communicate updates to clients regarding system changes, enhancements, or maintenance activities to ensure transparency and client confidence
• Support peers and participate in team learning activities to build proficiency in the billing application
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level