Analyst - Applications

Iberdrola • Augusta, ME

2d • $76,600 - $122,500 • Onsite

About The Position

Works with SAP end users and process owners to understand ongoing process requirements (changes, modifications, and system improvements). Provide configuration and ad hoc/custom reporting capabilities to the business units. Responsibilities are focused on the Avangrid (New York, CMP, UIL) SAP system. This includes but is not limited to Retail Access, EDI and Device Management programs, Supply Services functions, with possibilities to cross over to local SAP CRM, Financial and Billing functions. Some work in the applications outside of SAP may be required as well. Willingness to learn independently and strong communication skills are a must.

Requirements

• Bachelor’s degree in a related field with 3 years of relevant experience. An equivalent combination of education and experience may be considered.
• Demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System.
• Knowledge of SAP includes but is not limited to the functional areas of: Retail Access, EDI, Device Management, Back office and Front office.
• Understanding of Customer Service related business processes.
• Strong Analytical, complex problem, solving and successful negotiation skills in a fast-paced workplace environment.
• Able to work with others to design effective processes and system solutions.
• The ability to work with remote clients and functional teams.
• Strong focus on solution quality - Able to multi-task and work under tight deadlines and have ability to work independently.
• Capable of business process to technology translation with strong understanding of deskside tools.
• Have strong desire to excel and learn new systems independently.
• Experience working with business process.
• Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and verbally with internal stakeholders.
• Ability to establish and maintain collaborative and productive working relationships.
• Strong organizational and time management skills with a commitment to solving problems in an analytical manner.
• A high level of attention to detail, good judgment, analytical ability is essential.

Nice To Haves

• Project Management experience desired.

Responsibilities

• Provides day-to-day phone/on-site support, supports the help desk, and supports the functional business areas.
• Understanding business processes and issues in the following functional areas: Retail Access, EDI and device management.
• Develop solutions through process changes and/or configuration changes to meet ongoing end user requirements.
• Implement configuration changes as required and prepare specifications for approved changes.
• Work with other SAP support functional team members to coordinate integration points between SAP modules and ensure interface data integrity.
• Maintains and updates relevant documentation including Business Process Procedures (BPPs), reference materials, training materials.
• Changes request/transport review and approval.
• Services review and testing for all clients (OSS support).
• Investigates the use of available SAP functionality not currently being utilized.
• Plans security access definition, review, test and approval.
• Provides on-going end user training and end user support as required.
• Designs, configures and debugs related master data.
• To maintain data requirements for interfaces.
• After hour on-call rotation required.

Benefits

• Fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level