Client and Patient Services Coordinator

CooperCompanies • Naperville, IL

1d

About The Position

Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team. The CPSCs are the client advocates ensuring the client’s and their respective patient’s needs and concerns are addressed on all levels. The CPSCs provide coordinated care to patients of the referring IVF centers by developing a plan, monitoring progress, and ensuring patients successful journey through the Embryo Options system. The CPSCs facilitate patient interaction with the Embryo Options Billing team. CPSCs daily focus is to improve the client and patient experience while delivering exceptional customer service. Maintaining a positive and impactful customer experience for customers and patients alike in regards to the storage of their biological samples. Maintaining professional and compassion daily responses to our customers and patients with inquires of processing payments, payment plans, and disposition of samples. Interactions including Customer Success, Sales as well as our customers being patients and clinics.

Requirements

• Professional and compassionate communication skills.
• Ability to handle inquiries about payment processing, payment plans, and sample disposition.
• Experience in customer service or client relations.

Responsibilities

• Serve as the liaison between the IVF center, the patient, and the Embryo Options team.
• Act as client advocates, ensuring client and patient needs and concerns are addressed.
• Provide coordinated care to patients of referring IVF centers by developing a plan, monitoring progress, and ensuring a successful journey through the Embryo Options system.
• Facilitate patient interaction with the Embryo Options Billing team.
• Improve the client and patient experience while delivering exceptional customer service.
• Respond professionally and compassionately to customer and patient inquiries regarding payment processing, payment plans, and sample disposition.
• Maintain a positive and impactful customer experience for customers and patients regarding the storage of biological samples.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees