Client Ambassador- SC/Bell Shelter-11-037

The Salvation Army Southern California•Bell, CA

7d•$22 - $26•Onsite

About The Position

The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment. This is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness.

Requirements

High School Graduate with 1 year work experience.
If in recovery, must have a sobriety minimum of two (2) years.
Basic literacy skills.
CPR and First Aid certification a must by 14 days of start date.
TB-cleared prior to start date.
Ability to exercise sound judgment in carrying out assignments independently.
Good time management skills.
Good oral and written communication skills.
Strong sense of workplace ethics and understanding of confidentiality protocols.
Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
Ability to effectively use office equipment (fax and copies).
Must be able to work any shift and/or assigned schedule.

Nice To Haves

Experience in mental health and/or addictions fields preferred.
Understand and support the mission of The Salvation Army.

Responsibilities

Ensuring all clients understand and comply with facility rules, including explaining rules as necessary.
Maintaining written records as required.
Monitoring and assisting with the cleanliness of the facility, including restrooms.
Answering incoming phone calls and directing them to the appropriate individuals in a timely and professional manner.
Greeting and directing visitors to appropriate individuals.
Providing basic information about the facility and programs as necessary.
Preparing written reports for all incidents using logs and incident report forms.
Maintaining a safe environment inside and outside of the facility.
Performing thorough rounds throughout each assigned shift.
Monitoring client medication.
Observing activity around the facility on the reception office video monitors at all times, and investigating/reporting activity and incidents as necessary.
Monitoring and supervising client social activities.
Performing all duties in a courteous, professional, and respectful manner.