Client Ambassador

Restoration Counseling ServiceRedlands, CA
$19 - $22Onsite

About The Position

As a Client Ambassador at Restoration Counseling Service, you will play a vital role in welcoming and guiding our clients through their journey of healing. Join our dedicated team in Redlands, CA, where your passion for helping others will make a meaningful impact in the lives of those we serve.

Requirements

  • High school diploma or equivalent; experience in a counseling, healthcare, or customer service setting is a plus.
  • Strong interpersonal and communication skills to connect with diverse clients.
  • Excellent written communication skills with the ability to draft professional newsletters, blog posts, and client communications.
  • Proficient in Microsoft Office Suite and comfortable learning new software systems.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Empathetic demeanor with a passion for helping others on their journey toward healing and growth.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Team-oriented mindset with a positive attitude and willingness to learn.
  • Attention to detail, including proofreading and maintaining accuracy in written materials.
  • Flexibility to work varied hours, including evenings or weekends if needed.

Nice To Haves

  • Experience with Canva, social media platforms, blogging, newsletter creation, or digital marketing.
  • Interest in psychology, counseling, healthcare, communications, marketing, or related fields.
  • Familiarity with HIPAA and maintaining confidentiality in a healthcare environment.

Responsibilities

  • Welcome clients warmly and provide them with essential information about our services.
  • Assist clients in completing intake forms and ensure their information is accurately recorded.
  • Coordinate scheduling and follow-up appointments to enhance client engagement.
  • Maintain a clean and welcoming environment in the reception area.
  • Respond to client inquiries via phone, email, and in-person with professionalism.
  • Support therapists and staff by managing administrative tasks efficiently.
  • Gather client feedback to help improve our services and client satisfaction.
  • Promote a positive and supportive atmosphere that aligns with our mission.
  • Assist with creating and distributing client newsletters, including gathering content, proofreading, and coordinating publication schedules.
  • Support the development of blog content by drafting articles, interviewing team members, researching topics, and ensuring content aligns with Restoration’s mission and values.
  • Assist with social media and community outreach efforts as needed.
  • Complete other administrative and clerical duties as assigned.

Benefits

  • 401(k)
  • Paid time off
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