Client Ambassador

Whole Life Home Care•Encinitas, CA

4d•Hybrid

About The Position

Whole Life Home Care is seeking a driven, compassionate Client Ambassador for a full-time, hybrid sales and care management role. This position involves being the primary point of contact for new clients, building relationships within the senior care community, and ensuring clients feel welcomed and well-cared for from the start. The role requires community outreach, in-home consultations, care plan development, and marketing support.

Requirements

2+ years in home care, healthcare sales, social work, or senior services.
Warm, professional communicator who builds trust quickly.
Self-starter who thrives working independently in the field.
Valid CA driver's license, reliable vehicle, and insurance.
Tech-comfortable (email, scheduling software, CRM).

Nice To Haves

Existing North County referral relationships.
WellSky experience.
Background in nursing, gerontology, or community health.

Responsibilities

Build relationships with referral partners including hospitals, SNFs, assisted living communities, hospices, physicians, and senior centers.
Attend community events, health fairs, and networking functions to represent Whole Life Home Care.
Follow up with leads and convert inquiries into new client starts.
Conduct in-home consultations and needs assessments.
Develop personalized care plans and match clients with the right caregivers.
Serve as the primary contact for new clients during their initial weeks of service.
Monitor client satisfaction and coordinate with the scheduling team on care needs.
Help grow the agency's digital and community presence.
Collect testimonials, support social media efforts, and assist with outreach campaigns.