Client Ambassador -11-037- SC/Bell Shelter

Salvation Army Careers•Bell, CA

2d•Onsite

About The Position

The Client Ambassador is a customer-service-oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The role provides respectful support to participants, monitors the front desk, helps participants navigate shelter services and daily operations, and promotes a safe, welcoming, and respectful environment. The position includes monitoring participant safety and wellness, conducting routine rounds, responding to incidents and emergencies, supporting medication-related monitoring within the scope of the position, and maintaining required participant records, shift logs, and incident reports. The Client Ambassador communicates relevant concerns and operational information during shift pass-downs, supports facility cleanliness and daily operations, and works with Case Managers, Program Managers, Security, Maintenance, and other departments. The position also requires following Salvation Army policies, shelter procedures, confidentiality requirements, and participant-protection practices. Other duties may be assigned by the Client Ambassador Manager. Work is primarily field-based at the shelter, with office responsibilities and possible travel to housing appointments, community agencies, and other locations. Evening, weekend, holiday, extended-hour, or emergency work may be required based on program needs. The work may involve challenging or unpredictable situations and frequent interruptions.

Requirements

High school diploma or equivalent.
At least six months of experience working with individuals experiencing homelessness and/or vulnerable populations.
If in recovery, at least two years of sobriety.
Basic literacy skills.
Obtain CPR and First Aid certification prior to employment and annually thereafter.
TB clearance prior to hire and annually thereafter.
Understand and support The Salvation Army's mission.
Ability to exercise sound judgment and carry out assignments independently.
Good time-management skills.
Good oral and written communication skills.
Strong workplace ethics and understanding of confidentiality protocols.
Ability to answer telephones, greet visitors, and interact courteously, professionally, and respectfully with clients and staff.
Ability to effectively use office equipment, including fax and copy machines.
Ability to work any shift and/or assigned schedule.
Ability to walk, stand, bend, squat, kneel, twist, reach, push, pull, and lift or carry items weighing up to 25 pounds.

Nice To Haves

Experience in mental health and/or addictions fields.

Responsibilities

Provide professional, respectful, and responsive support to participants.
Monitor the front desk and respond to participant requests, questions, and needs.
Assist participants with navigating shelter services, resources, and daily operations.
Support participant engagement and promote a safe, welcoming, and respectful shelter environment.
Conduct routine rounds and monitor participant areas for safety, security, and wellness concerns.
Monitor and report participant whereabouts, including AWOLs, as required.
Support medication-related monitoring and other participant wellness activities within the scope of the position.
Respond appropriately to incidents, emergencies, and behavioral concerns, including de-escalation when needed.
Follow shelter safety, security, emergency, and participant-protection procedures.
Maintain accurate and timely shift logs, participant records, incident reports, and other required documentation.
Communicate relevant participant concerns, incidents, and operational issues during shift pass-downs.
Ensure important information is communicated promptly to supervisors and appropriate program staff.
Maintain confidentiality and comply with organizational, program, and funder requirements.
Support cleanliness, organization, and proper functioning of participant and common areas.
Assist with daily shelter operations and activities as assigned.
Collaborate with Case Managers, Program Managers, Security, Maintenance, and other departments.
Follow Salvation Army policies, shelter procedures, and program expectations.
Attend required meetings, trainings, and professional development activities.
Perform other duties as assigned to support the effective operation of Bell Shelter.
Answer incoming phone calls and direct them to appropriate individuals in a timely and professional manner.
Greet and direct visitors, provide basic information about the facility and programs, and explain facility rules as necessary.
Monitor client social activities and observe reception-office video monitors; investigate and report activity and incidents as necessary.
Maintain a safe environment inside and outside the facility and monitor or assist with facility cleanliness, including restrooms.