Client Ambassador -11-037- SC/Bell Shelter
About The Position
The Client Ambassador is a customer-service-oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The role supports participants, helps ensure compliance with facility rules, and contributes to a safe, welcoming, and respectful shelter environment. The position includes front desk coverage, facility rounds, participant wellness and medication-related monitoring, incident response and documentation, and support for shelter operations. The Client Ambassador must perform duties courteously, professionally, and respectfully and carry out other duties as assigned by the Client Ambassador Manager. The role involves primarily field-based work at the shelter, along with office responsibilities. It requires frequent movement and may involve travel to housing appointments, community agencies, and other locations. The work environment may include challenging or unpredictable situations and frequent interruptions. Evening, weekend, holiday, extended-hour, or emergency work may be required based on program needs. Reasonable accommodations may be provided for qualified individuals with disabilities. Pay rate: $21.60–$26.00.
Requirements
- High school diploma or equivalent.
- At least six months of experience working with individuals experiencing homelessness and/or vulnerable populations.
- If in recovery, must have two years of sobriety.
- Basic literacy skills.
- Obtain CPR and First Aid certification before employment and annually thereafter.
- TB clearance before hire and annually thereafter.
- Understand and support the mission of The Salvation Army.
- Ability to exercise sound judgment when carrying out assignments independently.
- Good time management skills.
- Good oral and written communication skills.
- Strong workplace ethics and understanding of confidentiality protocols.
- Ability to answer telephones, greet visitors, and interact with clients and staff courteously, professionally, and respectfully.
- Ability to use office equipment, including fax and copy machines.
- Ability to work any shift and/or assigned schedule.
Nice To Haves
- Experience in mental health and/or addictions fields.
Responsibilities
- Provide professional, respectful, and responsive support to participants and respond to their requests, questions, and needs at the front desk.
- Help participants navigate shelter services, resources, and daily operations, and promote a safe, welcoming, and respectful environment.
- Explain facility rules and help ensure clients understand and comply with them.
- Conduct routine rounds and monitor participant areas and activity around the facility for safety, security, and wellness concerns; investigate and report activity or incidents as necessary.
- Monitor and report participant whereabouts, including AWOLs, as required.
- Support medication-related monitoring and other participant wellness activities within the scope of the position.
- Respond appropriately to incidents, emergencies, and behavioral concerns, including de-escalation when needed, and follow shelter safety, security, emergency, and participant protection procedures.
- Maintain accurate and timely shift logs, participant records, incident reports, and other required documentation.
- Communicate relevant participant concerns, incidents, and operational issues during shift pass-downs and promptly inform supervisors and appropriate program staff.
- Maintain confidentiality and comply with organizational, program, and funder requirements.
- Support cleanliness, organization, and proper functioning of participant and common areas, including restrooms.
- Answer incoming calls and direct them to appropriate individuals; greet and direct visitors and provide basic information about the facility and programs.
- Monitor and supervise client social activities.
- Assist with daily shelter operations and activities as assigned.
- Collaborate with Case Managers, Program Managers, Security, Maintenance, and other departments.
- Follow Salvation Army policies, shelter procedures, and program expectations; attend required meetings, trainings, and professional development activities.
- Perform other duties as assigned to support the effective operation of Bell Shelter.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
