Client Advocate - Public Sector (Security and Defense)

WTW•Potomac, MD

2d•Hybrid

About The Position

The Client Advocate (CA) is responsible for cultivating and maintaining client relationships, leading strategy development and execution, and delivering best-in-class client service. This role will specifically support Public Sector clients, with a focus on Security and Defense organizations, requiring a strong understanding of the unique risk, regulatory, and operational environments within this space. The CA owns the E365 Service Plan, engages relevant WTW resources, and leads pricing, profitability, and renewal strategies. They act as the primary relationship manager, coordinating internal teams to deliver tailored risk and insurance solutions that meet client needs. A successful Client Advocate develops a deep understanding of the client’s business, industry, and objectives, positioning themselves as a trusted advisor and strategic partner to key decision-makers. They are ultimately accountable for client retention, profitability, and the delivery of all service outcomes across assigned accounts. This role also focuses on expanding existing relationships, identifying growth opportunities, and leading RFPs, presentations, and client pitches. As a senior member of the team, you will also: Serve as a mentor to colleagues Act as a Subject Matter Expert for one or more lines of business Provide leadership across account teams This role offers a hybrid working model with some in-office presence and travel based on client needs across the U.S. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this role.

Requirements

5+ years of commercial Property & Casualty experience in a client-facing role
Experience supporting Public Sector clients, including Security and Defense organizations, government contractors, and related entities preferred but not required
Strong understanding of governmental and defense-related risk exposures and insurance programs preferred but not required
Strong understanding of coverage structures, program design, and gap analysis
Ability to interpret underwriting submissions, exposure data, loss runs, and analytics
Familiarity with public sector procurement processes (RFPs, compliance, and bidding requirements)
Experience with complex insurance programs, including multi-location risks and specialized exposures
Ability to analyze and interpret data to inform client strategy
Strong presentation skills, including experience presenting to senior stakeholders and boards
Strong relationship management and client advisory capabilities
Effective negotiation and problem-solving skills
Ability to manage complex projects and competing priorities
Demonstrated leadership and team collaboration
Must maintain an active Property & Casualty broker license
Professional designations preferred (e.g., CPCU, ARM, CIC, CRM, AINS)

Nice To Haves

Experience supporting Public Sector clients, including Security and Defense organizations, government contractors, and related entities
Strong understanding of governmental and defense-related risk exposures and insurance programs
Professional designations preferred (e.g., CPCU, ARM, CIC, CRM, AINS)

Responsibilities

Retain an existing book of business and strengthen client relationships as the primary point of contact
Identify and develop new business opportunities within existing accounts and support new client acquisition
Lead the RFP process, including strategy, content development, and final deliverables
Partner with broking and sales teams to stay informed on market trends and opportunities
Develop a strong understanding of client industries, particularly within Public Sector (Security & Defense)
Provide strategic risk and insurance advisory, partnering with WTW practice and industry specialists
Lead the development and delivery of the E365 Service Plan and Client Stewardship reports
Coordinate and integrate WTW resources to deliver a seamless client experience
Lead and mentor account team members
Drive profitability and retention across assigned accounts
Negotiate and deliver fee and compensation agreements
Partner with broking teams to design and optimize client insurance programs using data and analytics
Lead the development and delivery of client presentations, proposals, and service plans
Drive the renewal process, including strategy development and execution
Ensure compliance with all legal, regulatory, and internal policy requirements
Perform other duties as needed to deliver an exceptional client experience
Serve as a mentor to colleagues
Act as a Subject Matter Expert for one or more lines of business
Provide leadership across account teams

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off ( Washington State only )
Contributory Pension Plan
Savings Plan (401k)