Client Advocate, Employee Benefits

HUB International•Roseville, CA

2d•Onsite

About The Position

Acts as a benefit advocate for our clients. Helps resolve employee benefit issues, as well as educate our clients on how to better utilize their benefit plans.

Requirements

High School / GED
1-2 years healthcare claims processing, or benefits administration preferred
Bilingual preferred
Ability to effectively and professionally communicate orally and in writing with internal and external customers.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Computer skills: proficiency with Microsoft Office Suite and Outlook.
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
Confidence and demeanor to effectively interact with all levels within the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

Nice To Haves

Desire to learn and grow within the insurance industry.

Responsibilities

Presents a knowledgeable, professional, and helpful image on behalf of the company.
Handles inbound calls on a queue system.
Assists clients and employees with various claims and benefit issues.
Respond to all phone calls and inquiries no later than 24 hours after receipt.
Provides timely resolution of issues.
Communicates with employers, employees, and medical providers to resolve benefit issues.
Helps educate client employees on how to maximize their plan benefits.
Documents all activities to ensure accurate reporting of eligibility and plan issues.
Handles other duties and tasks as deemed appropriate by the Supervisor or Manager.