Client Advisor, Customer Service and Security

Alternatives•Billings, MT

1d•Onsite

About The Position

We are hiring Client Advisors for our Passages & Alpha programs. The starting wage is $17.00-$19.00/hour, based on experience and education, with an 8% night-shift differential. This is a full-time or part-time, non-exempt position, with the schedule to be discussed at the interview. Availability varies depending on current need and location. Alternatives provides thorough orientation and training, including a one-week general orientation and a one-week specialized role training, both from 9am-5pm Monday-Friday. After training, you will move into your offered schedule.

Requirements

Firm, fair, and consistent boundaries with residents.
Ability to be empathetic.
Customer service skills.
Ability to work various shifts – we are a 24/7-hour facility with Days, Swings, and Over-Night shifts.
High School Diploma
Ability to pass federal drug testing.
Ability to pass background check.
Valid driver's license.

Nice To Haves

Flexibility can be required at times of great need, though you will be hired for a specific shift.

Responsibilities

Assisting residents and vendors who are coming in or out of the facility.
Security functions to include pat-downs, UA screenings, breathalyzers, and headcounts.
Being role-models of acceptable and expected behavior for the residents.
Reporting and regularly communicating information to other team members.
Writing notes and IRs for residents; positively reinforcing good behavior.
Attending meetings.

Benefits

Medical: Employer pays $532.23 toward employee coverage. Additional plans for children and family are available at employee cost.
Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
Vision: Affordable plans are available for employees, children, and families at a low cost.
Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Additional employee-paid supplemental plans available.
Short-and-Long-term Disability: 100% employer-paid coverage for employees.
401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
AFLAC: Supplemental plans are available to employees and their families at employee cost.
PTO Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year. Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25+ years. Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.
Paid Holidays Full-Time Employees: Enjoy 11 paid holidays.
Paid Holidays Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.
Student Loan Forgiveness: Alternatives is a Public Service Loan Forgiveness (PSLF)-eligible employer, giving qualifying employees the opportunity to have their federal student loans forgiven while working for a nonprofit organization.
Scholarship Program: We invest in our employees' growth through scholarship opportunities, subject to eligibility requirements, program availability, and funding.
Career Growth: We believe in promoting from within! Many of our team members have advanced into new roles throughout their careers at Alternatives. Our CEO has been with the organization for over 40 years, and many employees have celebrated 10+ years of service.
Sunshine Teams: Each building has a Sunshine Team dedicated to boosting morale, planning fun activities, organizing food days, celebrating employee birthdays, and other special occasions throughout the year.