Client Advisor (American Dream)

Moncler Group•East Rutherford, NJ

54d

About The Position

Moncler seeks a Client Advisor to serve as a Brand Ambassador who embodies the Moncler Client Promise and represents the brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor creates a welcoming environment, understands client needs, cultivates long-term relationships, and contributes to individual and store performance goals. The role combines luxury client service, sales, teamwork, and store operations in a fast-paced retail environment. The Client Advisor delivers personalized service, develops client relationships through outreach and follow-up, and supports an international clientele when applicable. The role also includes achieving sales goals, maintaining expert product and brand knowledge, processing transactions and service requests, assisting with inventory and visual merchandising, and maintaining store standards and compliance. The position pays $22.00 to $24.00 per hour and is eligible for commission. The benefits package includes medical, dental, and vision coverage; short- and long-term disability; paid parental leave; seven paid holidays; up to ten days of paid vacation; four personal days; employee discounts; and a retirement plan with employer contribution. Final candidates are subject to a background check in accordance with applicable laws.

Requirements

At least two years of experience in luxury retail, premium retail, hospitality, or another client-focused field.
Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
Passion for luxury retail, fashion, and creating exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Client-centric mindset and ability to build trust and cultivate long-term relationships.
Collaborative approach and positive, team-oriented attitude.
Strong organizational skills and ability to prioritize in a fast-paced retail environment.
Professional presentation and demeanor consistent with a luxury brand.
Dependable, punctual, adaptable, and results-oriented.
Comfort using retail technology, POS systems, clienteling applications, Microsoft Office (including Word, Excel, and Outlook), and mobile communication tools.

Nice To Haves

Experience serving international or multilingual clientele.
Bilingual or multilingual skills, particularly where relevant to the store’s client base.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to store success.
Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
Communicate openly and professionally with colleagues and management, and embody Moncler’s values as a Brand Ambassador.
Welcome clients and deliver a luxury experience consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, clienteling, proactive outreach, and follow-up using approved tools.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Use bilingual or multilingual communication skills, when applicable, to support international clients.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, and conversion.
Monitor individual performance and adjust selling strategies to maximize results while preserving the client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives, and stay informed about business priorities, promotions, and product availability.
Follow Company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards, store organization, cleanliness, and operational excellence throughout the day.
Protect confidential Company and client information.
Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset.
Perform additional responsibilities and projects as assigned to support business needs.