CLIENT ADVISOR (KEYHOLDER)

Michael Kors

3d • Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous.

Requirements

• Excellent interpersonal skills to meet and exceed customer expectations and build rapport.
• Strong verbal communication skills to effectively convey product information and engage with clients.
• Ability to handle luxury items with care and precision, maintaining high quality standards.
• Previous experience in retail, preferably in a luxury or high-end environment, is often required.
• Understanding of current luxury market trends and customer preferences to provide relevant advice and recommendations.

Responsibilities

• Greet and engage customers warmly, creating a welcoming atmosphere in the store.
• Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
• Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
• Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
• Ensure that product displays are attractive and aligned with brand standards, maintaining the luxury ambiance of the store.
• Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
• Perform inventory tasks such as stock checks, reordering items, and organizing stock rooms to ensure product availability.
• Build and maintain strong relationships with customers to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
• Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed